Privacy policy
At Aenjewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (aenjewels.com) or interact with our services.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/6b605d/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/6b605d/privacy_policy).
Information We Collect
1. Information You Provide Directly:
- Contact details: Name, address, phone number, email.
- Order information: Billing and shipping details, payment confirmation.
- Customer support details: Information shared during support requests.
2. Information Collected Automatically:
- Usage data: IP address, browser type, device information, and interactions with our site.
- Cookies: Data to enhance your experience, such as remembering preferences and analytics.
3. Information from Third Parties:
- Payment processors (e.g., billing details for order fulfillment).
- Platforms like Shopify that support our store operations.
How We Use Your Information
- Order Fulfillment: Process payments, ship orders, handle returns/exchanges.
- Customer Support: Respond to inquiries and provide assistance.
- Marketing: Send promotional offers (you can opt out anytime).
- Security: Detect and prevent fraudulent or unauthorized activity.
Sharing Your Information
We only share your data as necessary:
- With service providers (e.g., payment processors, shipping partners).
- For legal compliance or to protect our rights.
- With your consent, when required.
We do not sell your personal information.
Cookies
We use cookies to enhance your experience and gather analytics. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
Your Rights
Depending on your location, you may have rights including:
- Accessing your data.
- Requesting deletion of your data.
- Opting out of marketing communications.
To exercise your rights, contact us at aenjewels@gmail.com.
Data Retention
We retain your information only as long as necessary to fulfill orders, comply with legal obligations, or improve our services.