Jewelry Materials & Durability
Is your jewelry waterproof?

Our pieces are not 100% waterproof. Only certain components are guaranteed to be tarnish-proof e.g. the ring bands. Our jewelry is crafted using a mix of tarnish-proof and tarnish-resistant materials.

- Ring Bands: Made from stainless steel, these are 100% tarnish-proof.

- Charms on rings & other elements (chains etc.): Typically made with 14k or 18k gold plating over durable base metals. These will tarnish over time, especially with exposure to water, sweat, or humidity.

- Protective Coating: All pieces are finished with three layers of clear coating to help slow oxidation and corrosion.
What materials do you use?

- 14k and 18k gold plating over durable jewelry-grade material. This is durable and tarnish-resistant, but not completely tarnish-proof.
What is the difference between tarnish-proof and tarnish-resistant?

Tarnish-proof jewelry will never tarnish or lose its color under any conditions. Tarnish-resistant jewelry is designed to slow down tarnishing but will still develop oxidation over time being exposed to elements like water, sweat, and humidity. 

Our jewelry is a mix of tarnish-proof and tarnish-resistant as some components of a jewelry piece may be stainless steel (tarnish proof), and some components may be 14/18k gold plated (tarnish-resistant). 
What materials are your dangle rings made of?

Our rings have a stainless steel base, which is 100% tarnish-proof. The charms on the rings are 14k and 18k gold-plated, which are not tarnish-proof.

Jewelry Care & Wear
Can I wear my jewelry while swimming or in the shower?

We do not recommend prolonged water exposure (swimming, showering, etc.) as it will cause the gold-plated elements of a jewelry piece to lose their colour.
Will my jewelry lose colour over time?

Some parts of our jewelry will never lose color — for example, the stainless steel ring bands are 100% tarnish-proof and designed to last. However, other elements, like the 14k or 18k gold-plated components, may experience gradual fading over time.

This is why we recommend handling your pieces with care to maintain their shine and longevity. Our jewelry is crafted with durable materials and tested for extended wear, but proper care — like avoiding water, moisture, and storing pieces correctly — is essential to prevent oxidation and preserve their beauty.

Shipping and Customs
Who is responsible for customs duties or taxes on international orders? return policy?

Import duties, taxes, and brokerage fees are not included in the product or shipping cost and are the buyer’s responsibility. Refer to our policy for full details. If these fees aren’t paid—typically within 14 days—and the package is returned to us, no refund will be issued. Customers may choose to cover reshipping costs if they still wish to receive their order.
Where do you ship, and how much does shipping cost?

We currently ship domestically (Canada) and internationally, with some exclusions. Shipping internationally ranges from $5 USD – $20 USD. Shipping is based on location—please enter your address at checkout for the exact cost, as it is determined through postal code.
How long does shipping and processing take?

- Processing time for all orders: 12-22 days (may be longer due to high order volumes and handmade production). The shipping timeframe is always mentioned around the product description on product pages.

- Domestic shipping time (Canada): 3-6 days.

- International shipping time: 12-16 days (varies based on location).

Refunds and Sizing
What is your Return, Refund, and Exchange policy?
At this time, we do not accept returns or exchanges due to items being made to order. This policy allows us to maintain efficient operations and provide a seamless, timely experience for all our customers. We encourage you to carefully review our sizing guide before placing your order, and we're happy to assist if you have any questions about fit or sizing. 
How do I determine my ring size?

We provide a sizing guide on our website under each product description to help you find the perfect fit. You can also refer to a ring sizer app. Please confirm your size before ordering to avoid any issues. 
How do I determine my bangle size?

To find your bangle size, measure the widest part of your hand (around your knuckles) when your fingers are tucked in, as this is the part the bangle must slide over. Also, measure your wrist circumference to ensure a comfortable fit without being too loose or too tight.