Jewelry Materials & Durability
Is your jewelry waterproof?
Our pieces are not 100% waterproof. Only certain components are guaranteed to be tarnish-proof e.g. the ring bands. Our jewelry is crafted using a mix of tarnish-proof and tarnish-resistant materials.
- Ring Bands: Made from stainless steel, these are 100% tarnish-proof.
- Charms on rings & other elements (chains etc.): Typically made with 14k or 18k gold plating over durable base metals. These will tarnish over time, especially with exposure to water, sweat, or humidity.
- Protective Coating: All pieces are finished with three layers of clear coating to help slow oxidation and corrosion.
What materials do you use?
- 14k and 18kgold platingover durable jewelry-grade material. This is durable and tarnish-resistant, but not completely tarnish-proof.
What is the difference between tarnish-proof and tarnish-resistant?
Tarnish-proof jewelry will never tarnish or lose its color under any conditions. Tarnish-resistant jewelry is designed to slow down tarnishing but will still develop oxidation over time being exposed to elements like water, sweat, and humidity.
Our jewelry is a mix of tarnish-proof and tarnish-resistant as some components of a jewelry piece may be stainless steel (tarnish proof), and some components may be 14/18k gold plated (tarnish-resistant).
What materials are your dangle rings made of?
Our rings have a stainless steel base, which is 100% tarnish-proof. The charms on the rings are 14k and 18k gold-plated, which are not tarnish-proof.
Will my jewelry lose colour over time?
Some parts of our jewelry will never lose color — for example, the stainless steel ring bands are 100% tarnish-proof and designed to last. However, other elements, like the 14k or 18k gold-plated components, may experience gradual fading over time.
Shipping & Refunds
Who is responsible for customs duties or taxes on international orders?
Import duties, taxes, and brokerage fees are not included in the product or shipping cost and are the buyer’s responsibility. If these fees aren’t paid—typically within 14 days—and the package is returned to us, we do not allow refunds. Customers may choose to cover reshipping costs if they still wish to receive their order.
How long does shipping and processing take?
- Processing time for all orders: 12-22 days (may be longer due to high order volumes and handmade production). The shipping timeframe is always mentioned around the product description on product pages.
- Domestic shipping time (Canada): 3-6 days.
- International shipping time: 12-16 days (varies based on location).
What is your Return, Refund, and Exchange policy?
We do not offer returns, exchanges, or refunds at this time for delivered items. Please ensure your sizing is correct.
If for few reasons a return is accepted by us, the return is at the customer's expense.
Shipping Policy
- Shipping availability may vary based on local restrictions.
- Aenjewels is not responsible for delays caused by strikes, customs, or local postal services.
Customs and Duties (International Orders)
- Import duties, taxes, and brokerage fees are not included in the product price or shipping costs. These charges are the buyer's responsibility.
- Aenjewels is not responsible for any customs duties, taxes, or fees; these are the sole responsibility of the customer.
- If customs fees are not paid within the required timeframe (typically 14 days) and the package is returned to us, we will not issue a refund, as it is the customer’s responsibility to clear and claim the shipment.
- In such cases, customers can pay for re-shipping. If you would still like to receive your item, you may cover the shipping cost for us to resend the package once it arrives back to us.
- Choosing not to pay customs fees or refusing the package does not make you eligible for a refund.
It is the customer’s responsibility to monitor their email, phone, or local delivery notifications when the carrier attempts to contact them for e.g. customs payment, pickup instructions, or delivery conflict. Failure to respond may result in the package being returned, which is not eligible for a refund.
- Please check with your country’s customs office for additional information.